Returns & Refunds Policy — Raptus Royalife
At Raptus Royalife, we take pride in the exceptional quality of our luxury fragrances and diffusers. Because our products are cosmetics and are housed in delicate glass packaging, we maintain strict safety and transit guidelines.
1. Damages During Transit (Glass & Liquid Protection)
We carefully wrap and pack our glass bottles to survive local dispatch and nationwide transit. However, if your bottle arrives cracked, broken, or leaking:
- You must notify our customer care team via WhatsApp or Email within 24 hours of delivery.
- Please provide clear photographic or video proof of the broken bottle and outer packaging.
- Once verified, we will dispatch a brand-new replacement immediately at zero extra delivery cost to you.
2. Returns Eligibility (Hygiene & Cosmetic Safety)
Due to hygiene, cosmetic safety, and the fact that scent preferences are subjective, we do not accept returns or exchanges for perfumes or diffusers that have been opened or sprayed.
To qualify for a standard return:
- The item must be completely unopened, unused, and in its original sealed packaging (including intact plastic wrap or box seals).
- You must initiate the return within 7 days of receiving your package.
3. Return Shipping Costs
- If we made a mistake: (e.g., we shipped the wrong fragrance variant), Raptus Royalife will cover 100% of the courier pickup and exchange costs.
- Change of mind: If your item is completely unopened but you wish to return it, We Will not accept it or refund you.
4. Refunds Process
Once your returned package is received and inspected at our Lagos hub to confirm it remains untampered with, we will process your refund. Approved refunds will be paid via direct Bank Transfer to your nominated Nigerian bank account within 3 to 5 business days.
Need help with an order?
Click our website’s floating WhatsApp button or email us at info@roptusgcorfrag.com. We are here to help!
To complete your return, we require a receipt or proof of purchase.